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ABOUT GREECS



1. What is Greecs.com?

Greecs.com is a curated collection of Greek works of art.. Its objects can pass from generation to generation without losing their identity. Greecs' mission is to live your everyday life surrounded by art objects that never go out of fashion - and connect you with the past while living your brighest future. At Greecs' you will discover amazing products ranging from ancient reproductions including ceramics, jewelry and usable products, to toys, games, stationery and souvenirs. If you are an art lover, an art collector, and art enhousiast you will find some of your passions right in front of your browser.

2. What are your hours of operation?
Greecs.com is available 24 hours a day, 7 days per week.
We also have customer service team whose only goal is to make you happy in every step of your interaction with Greecs. If you have a question, please email us and we will get back to you as soon as possible.

3. Where can I learn more about the people behind Greecs?
You can see what we’re up to and what we’re into on our blog.

4. Where does Greecs get its products?
The amazing products you see at greecs.com comes from Greek museums, non-profit organisations and heritage collectors. Our team of experts and enthusiasts hand-picks our product selection with a simple goal: make sure that we satisfy your need. We procure all our products directly from the museums and other non-profit organisations and practically all the products your see available are exclusively on Greecs.com website.

ACCOUNT


1. How do I change my username, password, or email address?
To change any of your account information, mouse over on the person icon in the upper right-hand corner of the site before your username, click and select Account Setting from the drop-down menu.
Once you’re there, you’ll be able to make changes to your personal information.

2. What if I forget my password?
If you’re on the Greecs.com home page, simply click “Login” on the upper right hand corner of the screen. Click on "Forgot Your Password?" and you’ll be prompted to enter your email address. Click “Submit” and we’ll email you a link that will allow you to change your password.
If you have trouble, contact our support team.

3. I just got a new credit card. How do I update my billing information?

Please not that Greecs does not store credit card information. All credit card details you provide go via Paypal or the payment methods you choose. You can only update your billing address on your Account page page. Just mouse over on the person icon in the upper right-hand corner of the site before your username and click “Account Settings”. From there, you can edit or delete your stored billing address. 


4. How can I edit my shipping address?
Shipping addresses can always be added, removed, and edited on your Account Setting page. You can also edit your shipping information at checkout. Just click the "Change Shipping Address" next to your shipping address before you place your order.
If you need to change the shipping address on an order that’s in progress, contact our Customer Support team.


5. How safe is my personal information?
Your safety and privacy is our top priority. We will never share or sell your information to third-party marketers. Please visit our Privacy & Security page for details.

ORDERS


1. What payment methods can I use to pay for my Greecs.com order?
We accept Visa, Mastercard, American Express, Discover Card, and PayPal. 

2. When does Greecs charge me for my order?
Your card is charged as soon as you place your order for the full amount. 

3. What happens if I cancel my order before it ships?
If you decide to cancel your order before it ships we’ll process a refun immediately and cancel the order for you.  Depending on your payment method, it can take 2-10 days for your this change to be reflected on your online statement.

4. How can I check on the status of my order?
To view the status of your order log into your Greecs account and visit Your Purchase History page to see exactly what stage your order is in on its journey to you. We’ll also send you an email with tracking info when your order ships.

5. Can my order be modified after it has been placed?
You can easily change your shipping address or cancel an order within thirty minutes of purchasing by going to your Your Purchase History page. If it’s been more than thirty minutes, contact our Customer Support team for help. We cannot guarantee that changes can be made once the thirty minutes have passed, but we’re always happy to try our best to do so.

6. Does Greecs charge sales tax?
Sales tax is added for items shipping to Greece only. 

7. What if I want to send a gift?
Our packing slips don’t include prices, so you don’t have to worry that your recipient will see the cost of the great gift you got for them.

SHIPPING


1. How does Greecs ship products?

All our products are shipped to you directly from our suppliers. We ship orders via DHL.

2. Where does Greecs ship?
Greecs ships to any street address in the world. At the moment, we’re not able to make our way to PO Boxes APO, FPO or DPO address.

3. How long will it take for me to receive my order?
As all items on Greecs are sent directly from our network of suppliers, certain custom made and special products can take a bit longer to arrive than others. To see exactly when your order is expected to arrive, check in on Your Purchases page. Your purchases may come from various locations, and may arrive to you in more than one package, but only one delivery fee is charged for your entire order, based on the shipping rate chart for small package shipping. We try our best to only send you one package.

4. Why isn’t my tracking number working?
We send you a shipping notification email right when your order is shipped, but it can take up to 24 hours for your tracking number to start showing the progress of your order. Please check back later to see your order moving, or get in touch with us if you need anything else.

RETURNS



1. What is Greecs.com’s return policy?
We strive to offer eternal heritage products of the highest quality, produced directly by museum workshops and non-profit organisations. If for any reason you are unhappy with your purchase, you are welcome to return it within 30 days of receipt. You may return any item that is not marked “Final Sale” within 30 days of delivery for free. Please check the “Return Policy” on the item’s product page to determine whether or not a product is final sale.
You can check out the full terms of our Return Policy here.
We must receive all returns in new, unused condition, with all original packaging. If your order is damaged or defective in any way, please contact our Customer Support team for further assistance.

2. What is Greec’s exchange policy?
At the moment we cannot process exchanges. If you require a different size, color or style, please initiate a return to send back the item you are not satisfied with. Once a return has been initiated, you can place a new order for the item you prefer.

3. How do I return an item?
You can initiate a return for an item by simply email us here.
Our Customer Support team will contact you and let you know if your item is eligible for return.

4. How long does it take for a refund to be processed?
We strive to process refunds as quickly as possible. Once we have received and inspected your returned product, you can expect to receive a refund within 5-10 business days. We will notify you via email once we’ve received your return and the refund has been processed.
Should you have any questions about the status of your return, refund, or need instructions on how to return an item, please contact our Customer Support team. We are happy to help!